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Terms & Conditions


PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING THE AUTOSAHULAT (AutoSahulat User/Provider) APPLICATION AND/OR USING OUR WEBSITE AND/OR SERVICE.

 

The AutoSahulat application terms and conditions (“user terms”) constitute a legally binding agreement between AutoSahulat (“AutoSahulat user app” “AutoSahulat provider app” “we”, “us”, or “our”), the owner and operator of the www.autosahulat.com and you (“you” or “your”), the user of the AutoSahulat application. 

By using the AutoSahulat application roadside assistance service in any form or fashion (including, without limitation, navigating AutoSahulat application website www.autosahulat.com or utilizing the AutoSahulat user / provider application or online platform), you acknowledge and agree to these user terms, and AutoSahulat application privacy policy, which can be found at https://www.autosahulat.com/privacy_policy and which are incorporated herein by reference. 

if you do not agree with any of these terms, you may not use the AutoSahulat user/provider application or AutoSahulat roadside assistance services.

The user terms are intended for all users of the AutoSahulat application service, including those who are simply navigating the website or those who register an account. However, different sections of the user terms affect users differently, so please be sure to read these terms and conditions carefully.

1. AUTOSAHULAT APPLICATION Service Overview

AutoSahulat Application provides an online platform whereby users can connect with service providers ("providers"/"roadside assistants") who offer roadside assistance and tow services (hereafter, “Providers”). Users can access the AutoSahulat application Service through the use of the AutoSahulat user application, www.autosahulat.com website or AutoSahulat application can be accessed by you on your mobile device (smart phone) or a computer. The Users can also avail discounts being offered for selected services and from selective Service Providers using the AUTOSAHULAT website and application.

AutoSahulat application does not conduct background checks regarding any users or service providers. Loss occurred due to service provider’s action shall not be borne by the AutoSahulat.

AutoSahulat application is not a broker, agent or insurer for any users or service providers. 
AutoSahulat application makes no representations, warranties or guarantees regarding any content or information provided by users or service providers. We encourage you to communicate directly with potential transaction partners through the tools available through the AutoSahulat application services. 

All purchases made by users from service providers are made at each party’s own risk. 

AutoSahulat application has customer information and privacy policies as set forth in its privacy policy https://www.autosahulat.com/privacy_policy/, which is fully incorporated herein by reference.

2. Registration for AUTOSAHULAT APPLICATION

Registration with the AUTOSAHULAT APPLICATION is subject to the following additional terms and conditions:

(a) Eligibility: By registering with AUTOSAHULAT APPLICATION, you represent and warrant that all registration information you submit, including, without limitation, your first and last name, mobile telephone number, vehicle information (make, model, year, etc.), and credit card or financial account payment information is completely accurate and truthful. Recovery application may, in our sole discretion, refuse to offer access to or use of the AUTOSAHULAT application Services to any party and change the eligibility criteria at any time. By registering with AUTOSAHULAT APPLICATION, you represent that if you are an individual, you are of legal age to enter into a binding contract and that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the AUTOSAHULAT APPLICATION.

(b) Security of Registration Information: You are solely responsible for maintaining the security and correctness of your registration information. You agree to immediately notify AUTOSAHULAT APPLICATION of any unauthorized use of your password or any breach of security. You also agree that AUTOSAHULAT application shall not be liable for any loss or damage arising from your failure to keep your password secure.

(c) Compliance: You agree to comply with all local laws regarding online conduct and acceptable content.

3. How to use the AUTOSAHULAT Application

The AUTOSAHULAT application Service offers you a platform to send a request for roadside assistance or tow services to a Service Provider. The GPS receiver, which should be installed on the mobile device (smart phone), or Internet Protocol address on your computer, requests your permission to detect your location and shows you nearby service providers and gives you discretion to send your location information to the relevant Service Provider. You also have the option to contact the Service Provider over the phone. The Service Provider has sole and complete discretion to accept or reject each request for service. The Service Provider also has sole and complete discretion over whether to use the AUTOSAHULAT APPLICATION to receive the requests generated through the AUTOSAHULAT APPLICATION platform. If the Service Provider accepts a service request, the AUTOSAHULAT notifies you (user) and provides information regarding the Service Provider – and the ability to contact the Service Provider by telephone. As a user, you have the access to rate the service provider and share your comments for other users to be viewed accordingly.

AUTOSAHULAT APPLICATION does not conduct background checks regarding any users or Service Providers. Loss occurred due to service provider’s action shall not be borne by the Autosahulat.

AUTOSAHULAT APPLICATION is not a broker, agent or insurer for any users or service providers. 

AUTOSAHULAT APPLICATION makes no representations, warranties or guarantees regarding any content or information provided by users or service providers. We encourage you to communicate directly with potential transaction partners through the tools available through the AUTOSAHULAT APPLICATION Services. 

All purchases made by users from service providers are made at each party’s own risk. AUTOSAHULAT APPLICATION has customer information and privacy policies as set forth in its Privacy Policy www.AutoSahulat.com/privacy_policy/, which is fully incorporated herein by reference.

 

3.1 CANCELLATION

You may cancel your order within 10 minutes of the Service Provider coming to your location at no cost to you.
If more than 10 minutes have elapsed after the Service Provider or car help is being dispatched and prior to service provider arriving on scene, cancellation is subject to payment of a Rs. 100 non-refundable charge, which can be charged in the next financial transaction.

You will be charged the full amount of the quoted service price for any of the following cancellation instances/reasons: service provider is on scene and you cancel for any reason; service provider determines you have inaccurately stated the conditions of your vehicle thus the cost of service will be higher than initially quoted and you cancel service; you are Gone On Arrival (GOA) and/or fail to cancel service.

3.2 ADDITIONAL CHARGES

To the extent your description of the services needed and/or conditions impacting your vehicle are deficient, inaccurate or otherwise misstated and/or the services required are more extensive than your description indicated, the price quote provided through the AUTOSAHULAT APPLICATION, or over the call, shall not be binding and you are responsible for paying for any additional services needed and/or requested.

AUTOSAHULAT APPLICATION itself does not provide any roadside assistance or towing services, and AUTOSAHULAT OR AUTOSAHULAT USER/PROVIDER APP is not a services carrier.

Moreover, AUTOSAHULAT/AUTOSAHULAT APPLICATION is never a party to any such agreement and you hereby agree to release AUTOSAHULAT/AUTOSAHULAT APPLICATION from all liability and claims arising from any acts or omissions of Service Provider.

3.3 Service Provider Categories

The Service Providers registered on the AutoSahulat platform as segregated into the below categories

1. Authorized: These are Authorized partners of AutoSahulat, and as a user, you will be able to use additional value added services, which can be found against their accounts when using the AutoSahulat Website of Application

2. Verified: These are Verified Partners of AutoSahulat, where their details available have been thoroughly verified by AutoSahulat team.

3. Local: These partners have shared their information with AutoSahulat, but their verification is pending. Moreover, if any Verified partner has been reported as not available or providing services are their stated details, they can also be moved to Local status, till the time their services have been verified.

4. Unverified: These Service Providers are those whose details have been taken from publically available location, such as websites and Google Maps, are provided for the purpose of providing convenience to the users. AutoSahulat has performed no checks regarding their information whatsoever, and can be removed if reported as incorrect by the users, or any other credible source.

It is once again being stated that AutoSahulat is only serving as an aggregator and does not own any liability from any acts or omissions of Service Providers. However, AutoSahulat encourages you to share your feedback regarding the Service Providers, and AutoSahulat will create separate programs to encourage Service Providers to provide better quality of services, based on the user feedback.

AutoSahulat does not support Child Labour and is strickly against it. AutoSahulat strives to make sure that its partners also do not support child labour, however, AutoSahulat is not liable in anyway, if any of their partner hosts Child Labour. AutoSahulat encourages its users to discourage those who do employee children as labour, and report them to us at: support@autosahulat.com

 

4. Your Use of the AUTOSAHULAT / AUTOSAHULAT APPLICATION

By using the AUTOSAHULAT/ AUTOSAHULAT APPLICATION, you agree to the following restrictions on your use of the AUTOSAHULAT/ AUTOSAHULAT APPLICATION:

  • You warrant that the information you provide to AUTOSAHULAT APPLICATION is accurate and complete. AUTOSAHULAT APPLICATION is entitled at all times to verify the information that you have provided and to refuse the AUTOSAHULAT APPLICATION for any reason or no reason.
  • You may only access the AUTOSAHULAT APPLICATION using authorized means. 
    AUTOSAHULAT /AUTOSAHULAT APPLICATION is not liable if you do not have a compatible mobile device or computer. AUTOSAHULAT /AUTOSAHULAT APPLICATION reserve the right to terminate the AUTOSAHULAT APPLICATION should you attempt to access the AUTOSAHULAT APPLICATION with an incompatible or unauthorized device or computer.
     
  • You will only use the AUTOSAHULAT APPLICATION for your sole, personal use and will not resell it to a third party;
     
  • You will not authorize others to use your account;
     
  • You will not assign or otherwise transfer your account to any other person or legal entity;
     
  • You will not use an account that is subject to any rights of a person other than you without appropriate authorization;
     
  • You will not use the AUTOSAHULAT APPLICATION for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
     
  • You will not use the AUTOSAHULAT APPLICATION to cause nuisance, annoyance or inconvenience;
     
  • You will not try to harm the AUTOSAHULAT APPLICATION, its roadside assistance services or impair the proper operation of any related network, platform or application in any way whatsoever;
     
  • You will not copy, or distribute the AUTOSAHULAT APPLICATION or any portion or feature thereof without advance written permission from AUTOSAHULAT APPLICATION;
     
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the AUTOSAHULAT APPLICATION  Roadside Assistance Services;
     
  • You will provide us with whatever proof of identity we may reasonably request;
     
  • You will only use an wifi, access point or 3G/4G data account which you are authorized to use;
     
  • You are aware that when requesting services by SMS (if available in your jurisdiction), standard messaging charges will apply;
     
  • You will not use the AUTOSAHULAT APPLICATION with an incompatible or unauthorized device or computer;
     
  • You will comply with all applicable laws and regulations while using the AUTOSAHULAT APPLICATION and its Services. AUTOSAHULAT reserves the right to immediately terminate the AUTOSAHULAT Service should you not comply with any of the foregoing.
 
5. Payment

AUTOSAHULAT offers a free account, and a subscription account, which will be charged at Rs.100 per month in the form of platform fee.

Use of the AUTOSAHULAT APPLICATION where Service Provider services are obtained directly as self service is free of charge for users. AUTOSAHULAT APPLICATION reserves the right to introduce certain fees in the future. However, AUTOSAHULAT APPLICATION shall provide you with prior written notice of such fees.

Against the subscription, the users will be provided access to premium discounts, prioritized services and access to customer support services. In case a user is not subscribed, AUTOSAHULAT may charge platform fee as part of the services obtained from the Service Provider, the amount of which will be communicated to the users prior to the services being obtained.

The rates for the services charged by Service Providers are determined by the Service Providers themselves, and AUTOSAHULAT is not liable for the changes made by them. The information of charges available at AUTOSAHULAT APPLICATION is updated by the Service Providers. These may be modified or updated by the Suppliers at the AUTOSAHULAT APPLICATION from time to time. It is your own responsibility to remain informed about the current rates for the various roadside assistance services.

You agree that you will pay for all services you acquire from the Service Provider, and that AUTOSAHULAT APPLICATION may charge your account as provided by you when registering for the AUTOSAHULAT APPLICATION for the services, including any taxes, as applicable, that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing AUTOSAHULAT APPLICATION with a valid credit card/financial services account for payment of all fees at all times. All payments are non-refundable, subject to applicable law.

AUTOSAHULAT APPLICATION uses a third-party payment processor (the “Payment Processor”) to link your financial services/mobile account to the AUTOSAHULAT APPLICATION. The processing of payments or credits, as applicable, in connection with your use of the AUTOSAHULAT APPLICATION will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card/financial services issuer in addition to these User Terms. AUTOSAHULAT APPLICATION is not responsible for any errors by the Payment Processor and you hereby agree to release AUTOSAHULAT APPLICATION from all liability arising from any acts or omissions of Payment Processor. In connection with your use of the AUTOSAHULAT APPLICATION, AUTOSAHULAT will obtain certain transaction details, which shall be maintained in accordance with AUTOSAHULAT’S Privacy Policy.

6. No Employment/Agent/Broker Relationship

AUTOSAHULAT /AUTOSAHULAT APPLICATION is not an employment service and does not serve as an employer of any user of the AUTOSAHULAT APPLICATION USER OR PROVIDER. 

AUTOSAHULAT APPLICATION  is not liable for any tax or withholding, including but not limited to unemployment insurance, employer’s liability, social security or payroll withholding tax in connection with any use of the AUTOSAHULAT APPLICATION or Service Provider’s services.